Driving Workforce Impact with Biffa

The Overview

From national workforce delivery to social value and sustainability, our longstanding partnership with Biffa has evolved into a national, sole-supply agreement built on shared values, social impact, and compliance excellence. From aligning supply chains with sustainability goals to delivering responsible labour management across hundreds of sites, we’ve helped streamline processes, reduce risk, and create meaningful employment opportunities in one of the UK’s leading waste management businesses.

The Challenge

With over 195 sites and a complex labour requirement across the UK, Biffa needed a trusted partner to manage its flexible workforce – ensuring full compliance, workforce continuity, and cost efficiency. They also wanted to align labour strategies with their broader ESG priorities, including Modern Slavery prevention and community engagement. Balancing commercial needs with ethical, consistent supply across sites required a collaborative, values-led approach.

The Approach

Through our national managed service, Smart Solutions became Biffa’s single point of contact for all flexible labour. We seamlessly transitioned a panel of suppliers into the Smart model, enabling smoother processes, consolidated invoicing, and stronger compliance control. Together, we tackled key priorities, from supporting social impact hiring and onboarding like-minded suppliers, to embedding our SmartSCOR+ system to drive worker performance and retention across MRFs. Our joint focus on transparency, sustainability and ethical supply chains remains central to the partnership.

The Results

Since becoming Biffa’s exclusive flexible labour partner, we’ve delivered scalable workforce solutions that not only meet operational demand but advance social and environmental goals. We’ve introduced candidates from disadvantaged backgrounds into sustainable roles and helped elevate performance at site level through data-led workforce management. Our support has reduced complexity, improved retention and aligned labour supply with Biffa’s values, all while maintaining high fulfilment levels across the UK.