Long-term Partnership Driving Logistic Success

The Challenge

A global logistics courier company was facing significant challenges in fulfilment and employee retention, particularly during peak periods. With fluctuating demands requiring 500-600 workers at peak times, maintaining high levels of productivity and engagement was crucial.

Our client needed a partner that could not only provide large-scale recruitment solutions but also deeply understand their operational needs. Our expertise in managed high-volume recruitment made us the ideal partner to address these issues by embedding ourselves onsite and living the day-to-day realities of the operation.

The Approach

To effectively meet the client’s challenges, we implemented an embedded onsite recruitment model, positioning our account management team directly within the client’s environment. By being onsite, we were able to gain a deep understanding of their operational demands, ensuring that our recruitment strategies were precisely aligned with their needs.
We employed our Managed Service Provision (MSP) to handle the dynamic and fast-paced environment, which allowed us to adapt quickly to changes in demand. Our strategy focused on candidate satisfaction, efficiency, and close collaboration with the client, which fostered a seamless integration of our services into their operations.

The Results

Over our 10-year partnership, we achieved remarkable results for our client. We have consistently provided 500-600 workers during peak times, maintained a Net Promoter Score (NPS) of +98 with this client, and ensured an attendance rate of 99.3%.

These metrics reflect the success of our onsite model and the strong relationship that we have built with the client. By embedding our account management team within their operations, we significantly improved efficiencies and became a true extension of their business, working alongside them to ensure success. Our ongoing commitment to understanding and meeting their needs has led to a long-lasting and successful partnership, with no significant operational failures reported.