Amy Long

As Head of Operations for Managed Solutions, Amy leads our onsite delivery teams across the UK, ensuring high standards, strong client relationships, and continuous service improvement.

She works closely with Account Managers to drive performance against key KPIs, while championing the development and progression of her team.

Amy plays a critical role in onboarding new contracts, setting service standards, and ensuring each site delivers excellence through consistency, care, and adaptability.

With a strong focus on team growth and sector insight, Amy helps shape Smart’s scalable managed service model, balancing strategic thinking with a hands-on, people-first approach.